Supported Businesses
Working with a range of Small and Medium-sized Enterprises (SMEs) to help better their digital presence and business processes.
With a background in helping small service focused businesses and warehouse eCommerce businesses who fulfill B2B and B2C orders directly.
Supporting a wide varierty of industries who typically have the same structure and goals.
Understanding how the business operates and what a business has to do day-to-day is key to being able to analyse how best to help.
An outsiders perspective can provide key insight into what is and isn't working and how a business can better use digital technology to operation seamlessly.
Process
01
Review and correct any base line problems within the digital setup.
Looking at all your current digital assets and accessing if anything needs addressing.
From making sure you have all your branding in the right formats to the security on your website actually keeping you and your customers safe.
02
Moving emails to a SLA backed platform if neccessery, understanding if your website code is up-to-date.
Moving your domains and DNS to Cloudflare for speed and security.
Mapping out your process and analysising where manual processes could be automated.
03
Plan and begin automating processes that are manually performed releasing time and resource.
Internally intergrating systems to one another. Supporting in tasks to help avoid mistakes due to uncertainty.
Externally for example, automating a payment processes to improve customer expeirence and friction in aquisition.
04
Review the current product and service to better present both visually and technically.
Photography of all product, how key details are presented, reviewing the quality and resolution, upgrading where required.
Descriptions, key technical details and specifics reviewed and improved, filling gaps where they exist.
05
Optimisation and strategies to outreach to new markets and customers.
Looking to capitalise on existing customers and how new customers can be found.
Via search engine, social media, email marketing, existing customer information and product innovation.
06
On-going support to improve the current internal processes and better support current personnel.
Arranging meetings and reviews to develop new features for the customers to optimise sales.
Recruit and market for new personnel where and when neccessery.
07
Digital asset creation for both on-screen and print media for both product, service and other.
Analyse and review statistics and generate reports to give an insight into performance.
Support in business growth as challenges arise and buisness needs change.